We understand questions come up. To answer some of the general questions we've been asked previously, scroll down to see if your question is there. If you don't find an answer, you can always send an email to us at firstname.lastname@example.org
Please see below for our response and updates to COVID-19.
Why is Spring 2020 not shipping until the 26th?
Being a small company one of the things we focus on is making limited runs of our products, with that said we also want to try our best to make sure everyone who wants something, has a chance to get it. Our Spring 2020 collection is starting out on a Pre-Order system and all orders from 3/12 - 3/25 will start shipping 3/26. We know you want the pieces you ordered as soon as possible, but we are trying it this way as it will allow us to launch with a limited quantity of each style, and if certain pieces/sizes sell out really quickly, it will allow us to potentially do a second run of certain styles - but we'll keep you posted on that.
Should I order on launch day or wait till the 26th to place my order?
We urge everyone to order sooner than later, and if you know you want something, order it right away. This is because we can't guarantee that more pieces can be made in every style. So, order on launch day to make sure your package gets shipped out on the 26th. We really do appreciate your patience and are so excited for you to get the new collection.
Shipping & Handling
Update: Due to COVID-19, there will be delays in shipment. We want to ensure the safety of our employees and customers, first and foremost. With that being said, expect to have your items ship out within 5 business days after placing your order. We hope you can understand and that you are staying safe and healthy during this difficult time.
Please allow up to two business days for your order to be processed. To estimate delivery time, please take into account the processing time in addition to the time indicated by your selected shipping method at checkout. Orders are processed Monday through Friday, excluding holidays. The shipping courier chosen at the time of checkout is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed directly to them.
We cannot be held responsible for packages once proof of delivery is provided.
Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete.
What should I send in my return back in?
Starting with our Spring 2020 release, your package will now come in a resealable poly mailer. This means it has 2 strips to seal it - we use one to send it to you, and if need be you can use the second to send it back. They're also made from 100% recycled contents and can be recycled instead of thrown away.
Why do all the clothes come in plastic bags?
Each piece is individually wrapped to protect it from getting ruined while in transit. We are looking into different options, but in the meantime we use 100% recycled poly bags which can also be recycled once you open them.
Will you guys be restocking any of the styles/colors?
We make all of our styles in limited runs at the moment, in an effort to not overproduce and be too wasteful. Unfortunately, because of that, once styles are gone there is no additional stock to replenish them. You can also always check back to see if people return or exchange their goods at any time.
What is your return/exchange policy?
Update: We want to be as flexible as possible with our return/exchange policy during COVID-19. We will be extending our return window to 30 days. Please reach out to email@example.com for assistance if you wish to make any returns or exchanges.
We offer free ground shipping in the continental US and free returns. You can return items up to 14 days from the day of shipment, as long as the garment is unworn and has the original tag still attached. It’s super easy - you can learn more about it on our returns page or at this link: https://returns.womn.co/
Unfortunately, we do not offer free returns for international orders. Please send all items to the following address:
1300 Factory Place
Los Angeles, CA 90013
I accidentally ordered the wrong item. Can I change it?
Unfortunately, once an order is placed, it can’t be adjusted. What we can do is issue you a refund for the item and then have you place a new order with the desired size/color/style. Reach out to firstname.lastname@example.org for additional assistance.
I never received an order confirmation email, how do I know my order went through?
Make sure to check that there were no errors in your email address and always check your spam inbox. If all else fails, reach out to email@example.com and we’ll assist you further.
I placed my order but entered the incorrect shipping address, how can I change it?
No problem, as long as your order hasn’t shipped yet, you can reach out to firstname.lastname@example.org to have it changed.
Can I cancel my order that I placed?
If your order did not ship out, then yes it can be cancelled. Reach out to email@example.com to proceed with your order cancellation.
Who should I contact for questions after I’ve placed my order?
You can contact firstname.lastname@example.org for any questions after your order has been placed.
My package was marked as "delivered" but why have I not received it?
Most couriers services mark a package as delivered, but it normally doesn't show up until a day or two later. We ask that you wait at least two more business days before reaching out to us. If your package still does not show up after the two days, we will then further assist in tracking down your package.
Shipping information & Order Tracking
Be sure to read our Shipping Policies located on the home page regarding all shipping fees including international shipments.
For international orders, the delivery time can be delayed up to 2 weeks due to the reason that the package needs to be transferred to a separate courier service in order to reach its destination. Our site provides an option to pay a higher shipping fee in order to track a package while in transit. We are unable to provide further information regarding the location of a package that has already shipped out.
We are a very small team working hard to pack and ship out a high volume of orders everyday, so please be patient with us! Once your items ship, you will receive a shipping confirmation email that includes tracking information.
Do I have to pay a customs fee for international shipments?
Duties, taxes, and any import fees for all International orders are not prepaid by womn. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of delivery. womn. is not liable for these charges and these charges will not be reimbursed or refunded by womn. If you are unsure of the charges that apply, please contact your local customs office for more information.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take two weeks or more before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.